Have a question or concern? We believe in the value of open and available communication to help enhance your waiver experience with us. Our Customer Service Representatives are available between 8:00 am and 4:30 pm, Monday through Friday, to assist you. Just call 866-672-4764 or email us below. Our fax number is (765) 463-5509. For after-hours case management related emergencies, you can reach someone to help you at 800-878-9133.

Do you have a question about the Wraparound Program? Please visit our Wraparound Inquiries page, call 765-464-2991, or email wraphelp@gotoipmg.com.

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Have a complaint? Our Complaint Process video makes it easy to understand your rights and the procedure to file a complaint.