Heather Sorrells

Professional Background

I graduated from Purdue University with a degree in Audiology and Speech Sciences. Upon graduation, I joined a small waiver case management company and worked for a year as the residential coordinator for a waiver provider. I have been with IPMG since its inception in 2006. I have held the positions of Case Manager, Transition Manager, Supervisor, Manager of Field Support, Associate Director for Case Management Operations, and now my current position as Director for Care Management and Case Management.

Responsibilities

My primary role as Director involves overseeing the Care Management and Case Management Programs. I work with the Assistance and Associate Directors to ensure that best in class case and care management services are provided at all points of service delivery. We meet regularly to identify trends and patterns and then I support the team to engage in problem solving. I meet regularly with the Executive team to provide updates and implement projects and strategic planning initiatives.

Philosophy

I believe that every individual has the right to choose their own path in life and that everyone has the dignity of risk when making those choices. As case managers, our role is to assist individuals in advocating for their personal wants and needs, while ensuring they have the information, resources, and supports they desire to make those decisions.