Michele Phillips

Professional Background

I graduated from Indiana University Northwest with a degree in Sociology. I started my career in this field in 1995 as part-time relief staff at a group home for young women with intellectual disabilities. I worked for the same provider for 6 years as a Direct Support Professional, Group Home Manager, and Social Service Coordinator. I also worked as a coordinator for a DDRS grant that the agency received, which was used to provide information and referrals for individuals with epilepsy and their families. I facilitated support groups for individuals and their families and provided education on epilepsy through presentations to schools, employers, and first responders as well as through attending community health fairs. I embarked on my career in case management in 2002. Since then, I have worked as a case manager for individuals on the I/DD waivers, and as an Annual Specialist, Intake Specialist, Case Manager Supervisor, Quality Compliance Manager, and now Assistant Director of Case Management Operations.

Responsibilities

As the Assistant Director, I am responsible to establish, implement and manage processes to ensure quality service delivery to the individuals we serve. I analyze departmental performance measures and look for ways to increase trends of high performance. I collaborate with other departments to ensure quality standards are consistently met. I help support the Managers at IPMG to be the most successful leaders they can be.

Philosophy

I believe every person has the right to inclusion and fair treatment. Everyone has the right to make decisions for themselves and be included in their communities.